Hectorspruit Area – Mpumalanga: This 5-star self-catering lodge is looking for a multiskilled manager who is passionate about the hospitality industry, possess strong leadership skills, and thrive in a dynamic environment to take over the management of the lodge.
MINIMUM REQUIREMENTS
- Hospitality Management Diploma or equivalent
- Valid First Aid qualification
- FGASA Level 1 (NQF 2)
- DEAT registered
- Valid PDP
SKILLS REQUIRED
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, FOH & Guest Experience
- Ability to receive instruction and follow thought as required.
- Excellent organizational and multitasking abilities to manage multiple priorities effectively.
- Outstanding interpersonal and communication skills to interact with guests, staff and shareholders.
- Knowledge and experience of lodge operations.
- Proficiency in Excel & Word.
- Attention to detail, problem-solving skills, and the ability to work under pressure.
- Availability to work flexible hours as well as extra hours when required.
- Lead by example very important.
- Desire, drive, and experience to develop the lodge to its full potential.
- Ability to operate independently.
- Staff management experience.
DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
Guest services:
- Coordinating guest check ins and outs efficiently.
- Fostering a welcoming and friendly environment ensuring guests are comfortable during their stay.
- Ensuring a high level of guest satisfaction by tending to guest concerns and complaints.
- Conducting game drives or arranging freelance guides for game drives when requested by guests.
Lodge:
- Ensuring a high level of standards are always kept.
- Arranging relieve staff when needed.
- Managing of housekeeper and housekeeping duties.
- Management of gardens, maintenance and general lodge upkeep.
- Arranging and overseeing lodge maintenance projects when necessary.
Administration:
- Completing and sending month end reports.
- Submitting salaries for payment each month.
- Ordering and management of stock, consumables and lodge assets.
ONLY short-listed candidates will be contacted.
