MINIMUM REQUIREMENTS
- Minimum of 3 years’ experience in a luxury hospitality environment.
- Outstanding customer service and communication skills (spoken and written).
- Ability to communicate effectively with people at all levels.
- Enthusiastic, positive personality with strong relationship-building skills.
- Exceptional multitasking and problem-solving abilities in fast-paced environments.
- Keen eye for detail.
- Experience in guest complaint handling and consistently going the extra mile.
- Flexibility to work various shifts, including nights.
- Valid driver’s license.
ACCOUNTABILITIES
- Deliver a flawless 5-star luxury guest experience with authentic emotional connections.
- Take ownership of guest requests, ensuring completion and satisfaction.
- Optimise communication and adapt to support a seamless guest journey.
KEY RESPONSIBILITIES
- Create personalised guest itineraries, manage bookings, and offer thoughtful recommendations.
- Confidently handle all front desk operations, including arrivals, checkouts, and billing.
- Provide butler services, including VIP setups and special arrangements.
- Demonstrate knowledge of food and beverage, cocktail making, and basic cooking.
- Drive revenue through upselling and cross-selling opportunities.
- Communicate clearly with all teams to ensure efficient service delivery.
- Look for opportunities to surprise and delight guests, exceeding their expectations.
- Maintain service standards during every guest interaction.
- Record and deliver packages for guests and colleagues accurately.
- Ensure front hall coverage at all times to warmly welcome guests.
- Perform room checks and ensure accommodations meet high cleanliness standards.
- Represent the property positively in the local area to strengthen market presence.
- Pay attention to guest preferences and update profiles accordingly.
- Cover night shifts, including assisting with night audits.
- Hands-on approach to ensure seamless service and operations
To apply CLICK THIS LINK and upload your CV
